Goods delivered incomplete or damaged

1 min. readlast update: 10.17.2023

We regret that you have reason to complain about your order. It is particularly important to us that we solve your request particularly quickly. So here are a few suggested solutions: 

Goods are damaged? Send them back for free. Visit to request a return or exchange. 

Goods are slightly damaged? Send us meaningful pictures. On request, we will make you an offer to avoid unnecessary transport routes. 

Delivery incomplete? Send us pictures of the scope of delivery received - ideally with the item designation of the assembly instructions. 


Was this article helpful?