Goods delivered incomplete or damaged

1 min. readlast update: 02.28.2024

We regret that you have reason to complain about your order. It is particularly important to us that we resolve your issue as quickly as possible. Therefore, here are a few suggested solutions:

Goods are damaged? Send them back free of charge. Visit our status page to initiate a return. 

Goods are slightly damaged? Send us informative pictures. On request we will make you an offer to avoid unnecessary transport. 

Delivery incomplete? Send us pictures of the scope of delivery you received - ideally with the position description of the assembly instructions.


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